Our Warranty exists on manufacturing defects ONLY. Usage based defects are not covered, these are issues caused by mistreatment and/or misuse of products. If the product meets our manufacturing defect requirement contact us via firstname.lastname@example.org . Once an RMA is approved then it may be shipped back to us directly. You must include return shipping of $8 with your return. Our technicians will then determine whether or not it is eligible for warranty replacement.